Megan, 20 tells Smart Assessor what it’s like to work as an Admin Apprentice for City of Wolverhampton College. Megan is currently completing her Level 3 Business Administration course and has already completed a Level 2 Customer Service apprenticeship.

I left school in September 2015 and then decided to go to sixth form to study IT, Sociology and Psychology. I enjoyed my time at college, learning more about the three subjects of my choice; but knew deep down that university wasn’t the route for me once I’d completed my studies, so I began looking into apprenticeships as I knew I could earn at the same time as learning.

In August 2017, I started looking for Customer Service apprenticeships on Indeed, which led to me getting an interview at a company in Wolverhampton. I was offered the job and started the following week. I knew that Customer Service was a good opportunity as it is able to be used in various companies and would improve my communication skills.

In my first few weeks, I was shown how to write invoices, do stock takes and send post/emails to existing companies. After a while, I began to find new companies to work with within an allocated area of the west midlands and made strong customer relationships. I completed 6 months’ worth of my apprenticeship course at this company, before realising that it wasn’t the workplace for me and that I wanted to progress onto different things.

I spoke to my assessor at the time and she informed me about an apprenticeship vacancy going at City of Wolverhampton College. I applied for this job and after an interview/DBS check, I was taken on in March 2018. When I first began working at the college, I worked under the Sector Leads in the Apprenticeships team, mainly focusing on the Hairdressing and Barbering sector. I began by shadowing the previous apprentice of this role who had gone on to gain employment; she showed me how to create sign-up packs, process new start paperwork, look at registers and do stationary orders.

I then finished my Customer Service Level 2 qualification and was progressed onto my Business Administration Level 3 apprenticeship, as this course fit my job role more so.

After some time at the college, my manager began to take on more sectors for apprenticeships, which means that I now assist with administration duties for the following sectors: Hairdressing and Barbering, Hospitality, Health Care, Teaching and Learning, Early Years and Beauty. Although I do similar jobs for each of these teams, it meant that my workload increased and I could learn to do new tasks, including: adding registration numbers to Smart Assessor, chasing missing National Insurance Numbers, taking minutes of meetings and working on a forecasting system called FAF (Forecast Apprenticeship Funding) enrolling learners that we have processed.

I have really enjoyed my time at City of Wolverhampton College so far and I feel like I have progressed both personally and professionally. I feel much more confident and can see that my knowledge has improved by vast amounts in regards to administration and customer service. I feel like I made the right decision when it came to changing employers and I am looking forward to learning even more during my time at the college.

My manager has recently supported me in beginning an Understanding Autism short course at the college, which will help me with my interpersonal skills and is something that I am very interested in. My Business Administration Level 3 apprenticeship end date is the 21st of February 2020 and I am looking to gain employment at the college if the opportunity arises.

I’d definitely recommend an apprenticeship as they are very useful when it comes to gaining knowledge and experience at the same time. It’s helped me majorly with my confidence and my understanding of working in a busy office environment. I also moved out of my family home this May, which I wouldn’t have been able to do without being on my apprenticeship.